Warranty and Returns

‍We want you to be confident in your purchase and if something goes wrong we want to help make it right.

Return window

You may request a return within 30 days of the delivery date. Requests made after 30 days cannot be accepted.

Return eligibility

Because our chalk is a personal-use product applied directly to the skin, returns are accepted only on items that are:

  • Unopened and unused, with any seals intact, and

  • In their original, undamaged packaging, and

  • Accompanied by proof of purchase (order number or receipt).

For health and hygiene reasons, opened or used chalk cannot be returned or refunded unless it is defective or was sent in error (see "Damaged, defective, or incorrect items" below).

Items that are not returnable

  • Opened or used products

  • Items marked "final sale," clearance, or promotional/free items

  • Gift cards

  • Products returned without prior authorization

How to start a return

  1. Email us at returns@waliaclimbingco.com with your order number and the item(s) you'd like to return.

  2. We'll review your request and, if eligible, send return authorization and instructions.

  3. Ship the item back to the address provided, in its original packaging.

Please do not send items back before receiving return authorization — unauthorized returns may not be processed.

Return shipping

Customers are responsible for return shipping costs on change-of-mind returns, and these costs are non-refundable. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

If your return is the result of our error — a defective product or the wrong item shipped — we cover return shipping and will provide a prepaid label.

Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within [5–10] business days of approval. Depending on your bank or card provider, it may take additional time for the credit to appear.

Original shipping charges are non-refundable.

Exchanges

To exchange an eligible item for a different product, start a return as above and place a new order for the item you want. This ensures you get the replacement as quickly as possible.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us at returns@waliaclimbingco.com within 7 days of delivery with your order number and photos of the issue. We'll make it right with a replacement or full refund, including any shipping costs, at no charge to you.

Wholesale and bulk (case) orders

Bulk and wholesale case orders (e.g., cases of 24 units) are eligible for return within the 30-day window, subject to the conditions above and a [15–20]% restocking fee deducted from the refund. Return shipping on bulk orders is the buyer's responsibility. Damaged or defective cases are replaced or refunded in full at no charge.

Late or missing refunds

If you haven't received an approved refund after the stated processing time, first check with your bank or card provider, then contact us at returns@waliaclimbingco.comand we'll help track it down.

Contact

Questions about a return? Reach us at returns@waliaclimbingco.com.